Determined not to let Emma’s antics steal the spotlight, I refocused our priorities. Gathering the team, I outlined a series of customer-first initiatives. “Our guests’ experience is what matters most,” I emphasized, infusing energy into every word. Together, we brainstormed fresh ideas—exciting new specials, surprise promotions—each designed to lift spirits and shift attention away from Emma, at least until the perfect moment arrived for my plan to unfold.
Refocusing The Restaurant
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Involving The Team
When I decided to involve others, I carefully selected team members who had minimal interaction with Emma. Over coffee, I briefed them subtly, sharing just enough to guide their attention without revealing too much. They listened closely, their curiosity clearly sparked. “Just keep an eye out,” I suggested, keeping my tone casual. Their readiness to assist, even without having the full story, reassured me. Together, they would create an additional layer of observation, paving the way to uncover the truth.
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