New Tickets
In the end, the family had to purchase new tickets for £244. They had already spent £360 on their other tickets. Mr. Gray said, “We have lost a day at Disneyland.” He added, “We were going to have two and a half days there, now it will just be one and a half.”
New Tickets
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Airline Spokesperson
A spokesperson for the airline said: “We are sorry Mr. Gray and his family missed their flight to Paris on December 9 but we do not accept that this was as a result of inadequate signage. There are 100 digital screens positioned throughout the terminal, including at each boarding gate where airline staff is also on hand to help with any queries from passengers.”
Airline Spokesperson
