Another Flight
The other flight the airline had the next day was already full. While alternative flights were offered to Ms. Burton, the first direct one was flying out two days later, which means another 48-hour wait for the 88-year-old.
Another Flight
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Keeping Them Safe
The airline kept her walking aid and bag in Bordeaux as they waited for her arrival, so she had issues with mobility at home while waiting to travel. As for the law, Ms. Burton was entitled to £215 in compensation for getting denied boarding. She should have been informed about this right away.
Keeping Them Safe
