Fast-Track
They saw a big sign showing where the fast-track line was, so they thought fast passes were being boarded first. Since they had regular tickets, they just waited. At 7:05 am, they read the board saying the gate was closed at 7 am.
Fast Track
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Running Behind
They were sure the flight was just running behind schedule. One minute later, when all the lines got through the gate, the family decided to go to the help desk and get an update. Mr. Gray said, “As we got there, the doors were closing.” He added, “The women at the desk said we’d missed our flight.”
Running Behind
