After noticing a surge in negative reviews about my Michelin-starred restaurant’s staff, I decided to go undercover to see what was happening. The experience was eye-opening. From the moment I sat down, a waitress greeted me with a sneer, openly questioning whether I even belonged there. She then refused to serve me unless I paid upfront, assuming I might skip out on the bill. Amused, I left without revealing who I was. But instead of firing her, I took an approach far more impactful…
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Incognito Observation Begins
Returning to the restaurant in disguise was both nerve-wracking and exhilarating. Dressed in plain clothes with a hat pulled low over my face, I blended into the background, determined to observe unnoticed. The staff bustled through their routines, oblivious to my true identity. The atmosphere shifted noticeably when Emma, the same waitress I had encountered before, approached another table. Her demeanor was sharp, her tone laced with scorn. Fixing her gaze on an elderly couple, she sneered, “Are you sure you can afford this?” The disdain in her voice was impossible to ignore.
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